1 New employee can't clock in — try resyncing the terminal

When someone is added to Toast on the computer but they still can't clock in, it's usually because the POS terminal hasn't pulled their account down yet. On the clock-in screen, tap the three-dot menu (⋮) in the upper-right corner and select Resync All Data. Wait 30–60 seconds, then try the clock-in code again.

If this works: Employee's code is accepted and they can clock in.

2 Code still not working — restart the terminal

Hold the power button until the terminal turns off. Wait 20 seconds. Press power to turn it back on and give Toast 2–3 minutes to fully reload. Then try the clock-in code again. After restarting, run Resync All Data (Step 1) one more time before testing.

If this works: Employee can clock in normally.

3 Employee hasn't received their Toast invite

First have the employee check their spam or junk folder for an email from @toasttab.com. Toast invite emails sometimes get filtered. If it's not there, the invite will need to be resent from the Toast admin portal — submit a ticket and we'll take care of it. Make sure the employee is available to check their email right away when the new invite goes out, as invite links expire.

4 Manager swipe card not working

Manager swipe cards can have compatibility issues when used on a different type of Toast device than they were originally set up on. This is a backend fix — submit a ticket with the swipe card number and the type of device it's being used on (e.g., "Toast Go 3"). In the meantime, the manager can use their regular numeric PIN to access the POS.

Still not working?

Submit a support ticket — we'll take it from there. You don't need to dig any further.

Or call us: (716) 259-2080  ·  upos.live