1 Close and reopen the Toast app

On a countertop Flex or Kiosk: slowly swipe up from the very bottom edge of the screen to see your open apps, then swipe the Toast app away to close it. On a handheld Go: press the square button at the bottom, then swipe Toast away. Wait 5 seconds, then tap the Toast icon to reopen it. Give it a full 60–90 seconds to load back up.

If this works: Terminal loads the order screen — you're back in business.

2 Restart the terminal

Hold the power button on the side or top of the device for 5–7 seconds until a menu appears. Tap Restart. If no menu appears, keep holding until the screen goes dark, then press power to turn it back on. Wait a full 2–3 minutes for Toast to reload — it needs time to reconnect.

If this works: Terminal boots up and loads Toast normally.

3 Check the terminal's WiFi connection

Swipe down from the top of the screen to open the notification bar, then tap the settings gear. Go to Wi-Fi and confirm the terminal is connected to the correct restaurant network — not a guest network. If it's disconnected, tap the network name and reconnect. If it shows connected but Toast is still offline, tap the network → Forget → then reconnect from scratch.

If this works: Terminal reconnects and Toast comes back online.

4 All terminals showing "Offline Mode"? Check the Toast status page

If every terminal is affected and your internet is otherwise working, check status.toasttab.com on any phone or computer. If Toast is showing an active outage, you're not alone — there's nothing to fix on your end. Your terminals can still take orders in offline mode; card payments will queue and process when Toast comes back up.

Still not working?

Submit a support ticket — we'll take it from there. You don't need to dig any further.

Or call us: (716) 259-2080  ·  upos.live